TERMS AND CONDITIONS
1. ONLINE STORE HOLDER
Docofil - Sociedade Têxtil, Lda., Headquartered in Felgueiras, with a share capital of € 500,000, NIPC 501928197, registered at the Commercial Registry Office of Felgueiras, is the legitimate owner of the official website of the Docofil - Sociedade Têxtil, Lda brand. and whose domain can be found at www.docofil-white.com
2. CUSTOMER SUPPORT SERVICE
For additional information or to clarify any doubts, you can contact Docofil - Sociedade Têxtil, Lda. through the email firstname.lastname@example.org or, if you prefer, by calling 255 313 485, from Monday to Friday, from 9 am to 6 pm.
3. COMMERCIAL POLICY
3.1 Docofil - Sociedade Têxtil, Lda. offers products for sale on docofil-white.com and its e-commerce business services are available to its end users, hereinafter Client (s).
3.2 Client means any individual who is acting for purposes that do not belong to his trade, business or profession.
3.3 Docofil - Sociedade Têxtil, Lda., Reserves the right not to process orders received from Clients other than Clients and any other order that does not comply with the Seller's commercial policy.
3.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders related to products on www.docofil-white.com between its Clients and the Seller.
3.5. Docofil - Sociedade Têxtil, Lda. commercializes will be the entity responsible for selling the products available on the website www.docofil-white.com, and all e-commerce services are only available to final consumers.
3.6 Navigation on the website, as well as the purchase of any product at www.docofil-white.com implies acceptance of these Terms and Conditions.
3.7 The Client must undertake to provide a correct email or other contact details and acknowledge that Docofil - Sociedade Têxtil, Lda. can use these details to contact you in the event that this is necessary.
4. HOW TO ORDER
4.1 An email address is required to place an order and the browser must be configured to accept cookies and pop-ups for full use of the website, which includes the selected items in the shopping cart, and to checkout.
How to finalize an order:
1. Find the products you want.
2. Add products to your shopping basket.
3. Proceed to checkout.
4. Select delivery and billing options.
5. Review your order.
6. Submit your order.
7. Make payment by Paypal, bank transfer, ATM or MBWAY.
8. Receive a confirmation email.
The Client is linked to the purchase order after clicking on the checkout button at the end of the order process. Once your order has been received, an automatic confirmation of receipt will be displayed on the website, which contains the order number and purchase details. The purchase contract is thus concluded.
An automatic confirmation copy of the order will be sent to the Client's email address. We suggest that you print or download this copy for future reference.
We explicitly reserve the right not to accept your order or to cancel the purchase contract after automatic order confirmation.
By submitting an order form, the Client agrees and accepts these General Terms and Conditions of Sale, as well as other conditions contained in www.docofil-white.com, also through links, including the General Terms and Conditions of Use, Policy of Use Privacy and Return Policy.
Docofil - Sociedade Têxtil, Lda. cannot process purchases when there are insufficient solvency guarantees, when orders are incomplete or incorrect, or products are not available. In the cases described above, we will inform you by email that the contract has not been executed, specifying the reasons.
If the products displayed on www.docofil-white.com are not available at the time of your last access or once Docofil - Sociedade Têxtil, Lda. has received your order form, you must be informed of the unavailability of the ordered products. within fifteen (15) days from the day following receipt of the order by the Supplier.
If the order form is sent and the price has been paid for items that are no longer available, the Client will be refunded the full amount paid.
4.2 Right not to accept orders or cancel the purchase
Docofil - Sociedade Têxtil, Lda. only processes an order placed by a Client after confirmation of the respective payment, so it cannot guarantee the availability of the items until the beginning of said processing.
We reserve the right to refuse any order for any reason, also reserving the right to cancel any purchase (an order already accepted by us) in the following situations, without being responsible for any damages or costs:
* The product is not available / out of stock (any payments will be refunded).
* Billing information is not correct or is not verifiable.
* The order is signaled by the security systems as an unusual order or an order susceptible to fraud.
* Payment by bank transfer is not received within 5 days of accepting the order.
* Having reason to believe that the Client is less than 16 years old.
* There is an error in the price quote.
* It is not possible to deliver to the address provided.
4.3. In the order confirmation, you will find the estimated date for shipping the products, after payment confirmation. Naturally, the estimated time for dispatch may vary depending on the carrier and the destination of your order.
4.4. Docofil - Sociedade Têxtil, Lda. only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
4.5. The satisfaction of all orders placed on the website is subject to product availability. Docofil - Sociedade Têxtil, Lda. tries to ensure that all items offered for sale on the website are in stock. However, Docofil - Sociedade Têxtil, Lda. reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In case of product unavailability and / or out of stock, Docofil - Sociedade Têxtil, Lda. will immediately inform the Client of the partial or total cancellation of his order, and the buyer is entitled to a refund of the respective amount paid.
4.6 Data verification
When the Customer sends his order, some checks are carried out before it is fulfilled.
These checks can include verifying your address, credibility and fraud. As for the latter, partially automated checks are performed on all purchases to filter out unusual or suspicious transactions, or transactions that can be identified as susceptible to fraud. Any suspected fraud will be investigated and, if necessary, prosecuted. When the order is sent, the Client automatically agrees to these terms.
5. GUARANTEES AND INDICATION OF THE PRODUCT PRICE
5.1 Payment methods
The available payment methods will be presented at www.docofil-white.com
We do not accept any payment method other than those mentioned.
You can pay for your products using your usual credit and debit cards, using your personal Paypal account. You will also be able to pay for your order through ATM, being provided with all the necessary instructions for this payment method (entity / reference / total amount), as well as by bank transfer and MBWAY.
5.2 If the Customer chooses to pay by ATM, we will only start processing the order after we have received the payment. Therefore, in this payment method, we advise you to go to the ATM as soon as possible so that you receive your order as soon as possible. Once 2 calendar days have passed after placing the order, and if we have not received any payment, the order will be canceled.
5.3 When paying by bank transfer, this will only be accepted with all expenses payable by the buyer. If this does not happen, we reserve the right not to ship the goods until the full purchase price has been sent to us.
5.4 The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
5.5 We urge you not to attempt to make payment by any other means not previously specified. If you try, Docofil - Sociedade Têxtil, Lda. cannot be held responsible for the loss of payment or any other damages that may result.
5.6 Docofil - Sociedade Têxtil, Lda. owns the company's products until it has received full payment for all these products.
6. SECURITY OF ORDER
6.1 Docofil - Sociedade Têxtil, Lda. Uses secure technology, one of the most robust encryption platforms available. Payment information will be encrypted from the moment the Client enters it until the transaction is processed and is not saved on a public server.
6.2 Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the Client does not take the necessary precautions and does not assume the appropriate responsibility.
6.3 Although encrypted security software is used, the security of information and payments transmitted over the Internet or by email cannot be guaranteed. Docofil - Sociedade Têxtil, Lda. will not be responsible for any damages suffered as a result of the use of electronic means of communication, including - but not limited to - damages resulting from failure or delay in the delivery of electronic communications, interception or manipulation of electronic communications. by third parties, or by computer programs used for electronic communications and virus transmission.
7.1 The prices of the products presented on the website include Value Added Tax (VAT). Shipping charges are applied per order and depend on the country of destination of the order.
7.2 All prices are quoted in euros (€)
Please note that changing the delivery country may have an influence on the price due to shipping costs.
7.3 Total price
The total price includes taxes and shipping costs.
Transfer only the exact amount specified in the order confirmation and make individual transfers per order, using the unique reference number indicated on the order confirmation.
7.4 Price changes
The prices of products displayed on the website may be subject to change. We reserve the right to change prices without notice. The prices shown at the time of purchase are the prices applicable to that purchase.
7.5 Price errors
Please note that although the website content is inserted carefully, it is possible that the pricing information on the website contains errors. We are not limited by our offer, reserving the right to cancel orders in the event of such an error.
8.1 Docofil - Sociedade Têxtil, Lda. Does not sell second-hand products, defective products or products of inferior quality to the corresponding market standards. The main characteristics of the products are shown on www.docofil-white.com on each product page, and may not yet correspond exactly in terms of image and colors due to the Internet browser or monitor used.
All products come with an identification tag. Do not remove the label on purchased products if you wish to return the purchased product.
If you decide to exercise the right to return the purchased products, Docofil - Sociedade Têxtil, Lda. Has the right not to accept products returned without the corresponding label or that have been altered from their original status or visibly damaged.
8.2 All products available in the Store are duly certified by the competent international entities.
9. SHIPPING AND SHIPPING
All orders are sent within 48 hours after receipt of the order and payment, from Monday to Friday, excluding national holidays.
9.2 Delivery times
EXPRESS: 1-5 days *
If an order is received on a business day before 12:00 (midday time) CET and payment via Paypal, it will be delivered on the next business day (weekdays and public holidays are not considered business days). In case of payment via bank transfer, it can take between 5 to 7 days to be delivered.
Docofil - Sociedade Têxtil, Lda. Will not be responsible for any failure in the execution or delay in the execution of any of the obligations that are caused by events beyond our reasonable control (Force Majeure Event - includes any act, event, non-event, omission or accident beyond reasonable control).
* Attempts to deliver on time, to the extent that this is commercially reasonable, and cannot guarantee timely delivery.
9.3 After your order is registered, the respective payment is confirmed and all parts of your order are available, Docofil - Sociedade Têxtil, Lda. Commits itself to proceed with the shipment observing the following delivery terms:
- In mainland Portugal and mainland Spain, within a period of 1 working day.
- In the Archipelago of Madeira and the Azores, between 2 and 5 working days,
- In the European Union (except Portugal and Spain), between 1 and 3 working days approximately.
- In UK, we will deliver the order within 1 working day.
9.4 Split delivery
Whenever possible, we try to deliver at once. However, it reserves the right to split delivery of an order, for example (but not limited to) if part of your order is late or unavailable. In the case of this procedure, the intention to do so will be notified, with an email sent to the Client.
9.5 Inspection on delivery
After delivery, inspect the packaging for damage. If the products appear to be damaged, please do not accept the shipment and the amount will be refunded, as well as all shipping costs. It will be considered an accepted order if the Customer has not notified Docofil - Sociedade Têxtil, Lda. Within 15 working days after receiving products considered damaged.
9.6 Docofil - Sociedade Têxtil, Lda. Will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that is due to an event of force majeure, that is, to an event, act or omission, beyond its control reasonable.
10. SHIPPING COSTS
All products available at www.docofil-white.com are shipped worldwide via courier with tracking service. Shipping costs include insurance and will be automatically calculated according to the country of destination.
Shipping costs and customs fees are not included in the price and may vary according to the country of destination. Customs duties, taxes, taxes and similar charges may apply as soon as the order reaches its destination and Docofil - Sociedade Têxtil, Lda. Is not responsible for the payment of any additional fees.
11. RETURNS, REFUNDS AND CANCELLATIONS
11.1 Return of products
If for any reason the Customer is not satisfied with the products ordered, he can return the products delivered within 14 days after delivery, provided that:
• The product has not been washed and used in any way.
• The product is in the original undamaged packaging, properly labeled and accompanied by the invoice.
• Products that have not been tampered with.
Returns must be sent to the address below, not before the Customer has notified Docofil - Sociedade Têxtil, Lda. Of the intention to return the product.
Note: The Customer must ensure proof of merchandise shipment, since Docofil - Sociedade Têxtil, Lda. Is not responsible for the loss of orders during the return process.
11.2 Exchange of products
You can change products within 14 days of receiving them, all shipping costs being borne by the Customer.
11.3 Refund information
In case of return by default, Docofil - Sociedade Têxtil, Lda. Bears the costs of shipping and return.
In case of return for reasons other than defect, Docofil - Sociedade Têxtil, Lda. Will not refund the shipping cost.
Refunds will be issued based on the original form of payment within 20 days after the order has been returned and properly processed.
11.4 Cancellation of the order before delivery
Before shipping, the Customer can cancel the order of products. If the Customer places an order and wants to cancel it, he must, at first, check the status of the order through the Sign In menu, located in the upper right corner of the main page of the website www.docofil-white.com, then clicking on orders and , if the order status mentions registered, then there is a possibility that it will still be canceled. For this, the Customer must contact our Customer Service and request the cancellation of his order.
If the cancellation order is successful, the Customer will be notified by email of this decision and the cancellation will be processed at no cost to the Customer.
If the cancellation request is not possible because the order has already been shipped, the products will be sent to the Customer, who, if he maintains his intention to cancel the order, must activate the return mechanisms on the website.
Upon confirmation of the return and receipt of the order at Docofil - Sociedade Têxtil, Lda. The respective chargeback will be processed.
11.5 Orders for exclusive online products, made to order and made to measure, cannot be canceled or returned as the production process begins immediately after receipt of the order. This type of item can only be returned if it has defects or non-conformities in relation to the products ordered.
12. CUSTOMER SUPPORT SERVICE
For any inquiries, Docofil - Sociedade Têxtil, Lda. Can be contacted via email email@example.com
13. CONDITIONS APPLICABLE TO PROMOTION CODES
13.1 When used in accordance with its terms, a promotion code entitles the Customer to a single promotion / discount related to the purchase of an individual product or an order for more than one product during the period indicated with the promotion code relevant.
13.2 Promotional codes can only be used in direct connection with online purchases at www.docofil-white.com, and these cannot be sold, exchanged or given. It is not possible to upload or make available a promotion code on any website or through any other public offer, donation, sale or exchange. Promotion codes cannot be used for commercial purposes.
13.3 The promotion code is linked to the Docofil - Sociedade Têxtil, Lda. Brand and cannot be used in connection with any other brand, company or name or use the promotion code in an illegal, improper or disrespectful way or in any other way that damage the brand reputation.
13.4 Only one promotion code can be used per product and per order. Promotional codes cannot be combined with any other special offer or promotion.
13.5 Promotional codes are not exchanged for cash.
13.6 Docofil - Sociedade Têxtil, Lda. Has no obligation to reissue or refund promotional codes. However, if Docofil - Sociedade Têxtil, Lda. Decides to reissue or refund a promotion code, you need your promotion code to do so. Please keep a copy of your promotional code, otherwise it will not be reissued or replaced if lost.
13.7 Without prejudice to any other rights that Docofil - Sociedade Têxtil, Lda. May have, it reserves the right to immediately invalidate a promotion code if it has reason to suspect that a promotional code is used in violation of the above.
The fulfillment of all orders at www.docofil-white.com is subject to availability. However, it reserves the right to refuse any orders or cancel confirmed orders for products that are out of stock. In this case, the Customer will be notified via email and any payments will be refunded.
15. VALIDITY OF THE OFFER
Offers on www.docofil-white.com are only valid when they are displayed on the website, unless a specific term is communicated on the website. We are not bound by any offer in the event of spelling errors, prices or other errors or errors in the information on the website. We reserve the right to cancel any completed purchase in the event of an error.
16.1 All products and services sold by Docofil - Sociedade Têxtil, Lda. Are in accordance with Portuguese law.
16.2 Docofil - Sociedade Têxtil, Lda. Will only be responsible for damages suffered by you in the event that such damages result from a breach attributed by Docofil - Sociedade Têxtil, Lda. Of its contractual obligations with the Client, or if Docofil - Sociedade Têxtil, Lda. Stems from the applicable statutory law.
16.3 In the event that you have suffered damage in connection with activities at www.docofil-white.com, our liability will be limited to:
- Damage to products or other materials.
- Costs incurred by the Customer and verifiable to discover the cause of the damages.
The maximum refund for the aforementioned damages will be (if applicable) the purchase price of the products in question.
16.4 Docofil - Sociedade Têxtil, Lda. Is not responsible for damages caused by third parties resulting from the use of any of our products, and is not yet responsible for damages caused by the Client as a result of its improper use of any of the products.
16.5 Docofil - Sociedade Têxtil, Lda. Will not be responsible for damages resulting from incorrect information at www.docofil-white.com
16.6 In the event that the Client suffers damages as a result of negligence or intentional misconduct, none of the limitations of this article apply.
17. CONSUMER OBLIGATIONS
17.1 The Client undertakes to:
- Provide personal data and correct addresses;
- Do not use false identities;
- Respect the order limits imposed.
17.2 If any of the data is incorrect, that is, insufficient, and for that reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility lies with the Client, and Docofil - Sociedade Têxtil, Lda. responsibility. In the event that the consumer breaches any of these obligations, Docofil - Sociedade Têxtil, Lda. Reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously by Docofil - Sociedade Têxtil, Lda. To the same Client; and, further, not allowing the future access of the Client to any or any services provided by Docofil - Sociedade Têxtil, Lda.
17.3 It is expressly forbidden to use the products and services acquired for commercial purposes, namely for the purpose of resale of goods.
18.2 If you have any questions about how we treat and protect your data, please contact us at firstname.lastname@example.org
19. INFORMATION ABOUT THE WEBSITE
Even though Docofil - Sociedade Têxtil, Lda. Carefully composed the website, information, texts, documents, graphics, films, music and / or other services contained therein may contain errors or be incorrect or incomplete. Docofil - Sociedade Têxtil, Lda. Will not be responsible for any damages resulting from the use (or impossibility of use) of the website, including damages caused by viruses or any inaccuracy or incomplete information, unless such damage is the result of any willful or malicious conduct. intentional for negligence of Docofil - Sociedade Têxtil, Lda.
20. TRADEMARKS AND COPYRIGHT ON THE WEBSITE
All brand names, product names and titles used on the website are trademarks or registered trademarks of Docofil - Sociedade Têxtil, Lda. The Client is not permitted to reproduce any of these trademarks or trade names, as this may constitute a violation of rights of holders. All website design, texts, documents, films, music and / or other services, as well as their selection and organization, as well as all software compilations, underlying source code, software and all other materials on this website are copyright of Docofil - Sociedade Têxtil, Lda. The Customer can only electronically copy and print on printed parts of the website to the extent that this is necessary for the purpose of an order or to use the website as a shopping resource, without also having permission to make any other use of the information and materials on this website, including reproduction for purposes other than those mentioned above, modification, distribution or republication. If you wish to use materials or information from this website, Docofil - Sociedade Têxtil, Lda.
21.1 The Client may submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to Docofil - Sociedade Têxtil, Lda. For acts and omissions that violate the legal provisions applicable to the acquisition of assets.
21.2 The complaint must be submitted within a maximum period of 30 (thirty) days, counting from the knowledge of the facts by the Client, being registered in the information systems of Docofil - Sociedade Têxtil, Lda. Which must decide the complaint and notify the interested party in the maximum period of 30 (thirty) days, counting from the date of its reception.
22. APPLICABLE LAW
These terms and conditions, and all disputes related to them, including their validity, or with the use of the website or with any purchase on it, will be governed by Portuguese law.
23. RIGHT TO CHANGE THESE TERMS
Docofil - Sociedade Têxtil, Lda. Reserves the right to revise and change these Terms and Conditions, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services , and any changes will always be published on the website www.docofil-white.com.
The Customer is subject to the policies, and terms in effect at the time he places his order, unless there are any changes to those policies.